At www.foldstrap.com, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned with all original packaging, accessories, and documentation, if applicable.
- Not show signs of wear, damage, or misuse.
- Be suitable for resale.
Items that have been used, damaged by the customer, altered, or are otherwise unsuitable for resale are not eligible for return.
2. Non-Returnable Items
Returns will not be accepted for:
- Items that have been used or damaged after delivery.
- Products returned without prior authorization.
- Items missing original packaging or essential components.
- Products that cannot be resold due to their condition.
3. Return Shipping Costs
- If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.
- If the return is for any other reason, including a change of mind or ordering the wrong item, the customer is responsible for the return shipping costs.
We recommend using a trackable shipping service, as we are not responsible for returns lost during transit.
4. Refund Process
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 3–5 business days after we receive and inspect the returned item.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
5. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photos showing the product and packaging.
We will review your request promptly and provide an appropriate solution.
6. Return Address
Please do not return any items without contacting us first.
Return Address:
[Your Return Address]
We will provide detailed return instructions after your return request has been approved.
7. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: bag@foldstrap.com
