1. How can I place an order?
Simply browse our website, add your preferred items to the shopping cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
2. What payment methods do you accept?
We accept secure payments through major credit and debit cards, as well as other payment methods available at checkout. Payments are processed through trusted payment providers, including Stripe.
3. How long does order processing take?
Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
4. How long does shipping take?
Estimated delivery within Europe is generally 3–8 business days after your order has been shipped. Delivery times may vary depending on your location and the shipping carrier.
5. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number, when available.
6. Can I change or cancel my order?
If your order has not yet been processed, we will do our best to accommodate your request. Please contact us as soon as possible after placing your order.
7. What is your return policy?
You may request a return within 30 days of receiving your order, provided the item is unused, in its original condition, and suitable for resale. Please refer to our Refund & Return Policy for complete details.
8. Who pays for return shipping?
If the item is defective, damaged, or incorrect, we will cover the return shipping costs. For all other approved returns, the customer is responsible for the return shipping costs.
9. When will I receive my refund?
Approved refunds are issued to your original payment method within 3–5 business days after we receive and inspect the returned item. Processing times may vary depending on your payment provider.
10. What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery and include your order number along with clear photos of the item and packaging. We will review your request and provide an appropriate solution as quickly as possible.
11. Is my personal information secure?
Yes. We use SSL encryption and trusted payment providers to help protect your personal information and payment details. Please refer to our Privacy Policy for more information.
12. How can I contact customer support?
If you have any questions or need assistance, please contact our customer support team:
Email: bag@foldstrap.com
We typically respond within 1–2 business days.
