At www.foldstrap.com, we are committed to delivering your order safely and efficiently. Please review our shipping policy below before placing your order.
1. Shipping Destinations
We currently ship to most countries within Europe.
If your location is not available at checkout, please contact our customer support team before placing your order.
2. Order Processing
- Orders are processed within 1–2 business days after payment has been successfully confirmed.
- Orders are not processed or shipped on weekends or public holidays.
- During peak seasons or promotional events, processing times may be slightly longer.
3. Estimated Delivery Time
Europe
- Standard Shipping: 3–8 business days
Delivery times are estimates only and may vary due to weather conditions, customs procedures, carrier delays, or other circumstances beyond our control.
4. Shipping Costs
Shipping charges are calculated at checkout based on your delivery destination and the shipping method selected.
Any available free shipping promotions will be clearly displayed on our website.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number, when available.
Tracking information may take up to 48 hours to become active after shipment.
6. Customs, Duties, and Taxes
Orders shipped within the European region are generally delivered without additional customs procedures where applicable.
For destinations where customs clearance is required, any applicable import duties, taxes, or customs fees are the responsibility of the customer unless otherwise stated during checkout.
7. Delivery Information
Please ensure that your shipping address is accurate and complete before submitting your order.
We are not responsible for delays or delivery failures caused by incorrect or incomplete shipping information provided by the customer.
8. Lost, Damaged, or Delayed Shipments
If your package is lost, arrives damaged, or experiences an unusual delivery delay, please contact us as soon as possible.
We will work with the shipping carrier to investigate the issue and assist in reaching an appropriate resolution.
9. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: bag@foldstrap.com
